About us

Posh & Pans, 41 castle road, Cookstown, Co.Tyrone, Northern Ireland, bt80 8tn, tel. 028 867 61100, fax 028 867 67122 or email info@poshanspans.com

HOW CAN I ORDER ?

At posh and pans you can order you unique kitchen ware, lifestyle, electrical, and audio goods - gifts online on our secure website or call 028 867 61100 which is situated in Cookstown, Co.Tyrone, Northern Ireland, to place your order over the phone.

WHEN CAN I ORDER?
You can order all gifts from posh & pans at any time, and any day of the week, or place a telephone order in our Northern Ireland branch in Cookstown , CO,Tyrone from Monday to Friday 8am to 5pm.

CAN I PRE ORDER AND COLLECT ITEMS?
yes you can pre order and collect items from our exclusive range of kitchenware, lifestyle, electrical and audio goods , either on line our phoning our northern Ireland branch in Cookstown, co tyrone,

CAN I PRE ORDER ITEMS FOR DELIVERY?
yes you can pre order and collect items from our exclusive range of kitchenware, lifestyle, electrical and audio goods , either on line our phoning our northern Ireland branch in Cookstown, co tyrone,

IS THE PRICE OF A PRODUCT THE SAME IN STORE AND ONLIINE?
Yes the price of all our exclusive unique gifts being either kitchenware, lifestyle, kitchen electrical, and audio goods will be the same either online or in our northern Ireland branch, in Cookstown, Co,Tyrone, all these products will be ideal for weddings, birthdays, and anniversaries

CAN THE PRICE CHANGE?
Yes they can , we will always do our best to offer you the best value for money, posh and pans holds the rights to change prices at any time

HOW CAN I CANCEL MY ORDER?
Once the order has been placed, it cannot be changed on line, if you want to change your order, please telephone our northern irealnd branch in cookstown, co tyrone on 028 867 61100. And if they have not yet been processed we will change the order

DO YOU OFFER DISCOUNTS ON BULK HAMPERS?
We offer hampers on all our unique kitchenware, lifestyle , electrical, and audio goods, weather it is glassware, cutlery, crockery, vases, designer kitchen ware, clocks, picture frames.

I HAVE A COMPLAINT , WHAT ARE MY OPTIONS?
If you have a complaint on any off all our unique kitchenware, lifestyle , electrical, and audio goods, weather it is glassware, cutlery, crockery, vases, designer kitchen ware, clocks, picture frames, then you cna phone our northern Ireland branch, which is situated in cookstown, cotyrone on 028 867 61100.

WHAT PAYMENT METHODS CAN I USE TO PLACE MY ORDER?
At Posh and pans, we accept all major types of credit/debit cards for payment, cash and our posh and pans gift vouchers to pay for all our unique kitchenware, lifestyle , electrical, and audio goods, weather it is glassware, cutlery, crockery, vases, designer kitchen ware, clocks, picture frames, then you cna phone our northern Ireland branch, which is situated in cookstown, cotyrone on 028 867 61100.

IF I DONT WANT TO PAY ON LINE WHAT CAN I DO?
vouchers to pay for all our unique kitchenware, lifestyle , electrical, and audio goods, weather it is glassware, cutlery, crockery, vases, designer kitchen ware, clocks, picture frames, then you can phone our northern Ireland branch, which is situated in cookstown, co tyrone on 028 867 61100.

HOW CAN I PAY FOR MY ORDER?
At Posh and pans, we accept all major types of credit/debit cards for payment, cash and our posh and pans gift vouchers to pay for all our unique kitchenware, lifestyle , electrical, and audio goods, weather it is glassware, cutlery, crockery, vases, designer kitchen ware, clocks, picture frames, then you cna phone our northern Ireland branch, which is situated in cookstown, co tyrone on 028 867 61100.

MY ORDER HAS NOT ARRIVED ON MY EXPECTED DATE, WHAT CAN I DO?
If your order has not arrived when it expected whether it be our unique kitchenware, lifestyle , electrical, and audio goods, weather it is glassware, cutlery, crockery, vases, designer kitchen ware, clocks, picture frames, then you can phone our northern Ireland branch, which is situated in cookstown, cotyrone on 028 867 61100.

DO YOU DELIVER TO ANY COUNTRY?
We deliver to all parts of the uk and Ireland, at the standard rate. Outside of this these areas, a different rate will be charged . please phone 028 867 61100 for more information

HOW DO I RETURN MY PRODUCT?
If for any reason you have changed your mind and would like to return unwanted products, you can do so within 28 days of the dispatch date. Whilst you are deciding wheather to retain your purchase, you do have a statutory duty to take reasonable care of the goods. You must ensure that you retuen the orginal undamaged packaging along with the items to are unhappy with.

Where you have failed to take reasonable care of the goods, posh and pans reserves the right to refund you in full less any amounts due by way of compensation to either repair the goods or to cover the loss.

WHAT SHOULD I DO IF I RECEIVE A FAULTY GOOD?
If you have received items from posh and pans , which are faulty , contact our customer service desk and let them know all the details

WHAT SHOULD I DO IF I HAVE RECEIVED AN INCORRECT ITEM?
We are sorry if you have received an incorrect item, please contact our posh and pans help desk within 24hrs of receiving the goods, and we can rectify the problem.

DO YOU OFFER GIFT RAPPING?
At posh and& pans we offer all our customers a gift box inwhich their gift being cutlery, crockery, vases, kitchenwares, kitchen electrical, toasters, kettles, lifestyle, audio, can all be placed inside and sealed with a bow. A gift card will also be supplied, giving you a hassle free unique gift for birthday presents, wedding presents.

CAN SOMEONE HELP ME PLAN AND DESIGN ROOMS?
At posh & Pans we can advise on various aspects of our products, covering the full range from kitchen ware, electrical appliances, lifestyle, we can advise on our range of vases, candle stick holders, and our full range of our electrical kitchenware, being toasters, kettles, radios, induction hobs, dishwashers.

HOW DO I GET LARGER ITEMS HOME?
At posh & pans we will deliver larger items to your door, using our own delivery vans, covering all our range from toasters, kettles , microwaves, dishwashers, vases, lifestyle goods, cutlery, crockery, vases.

WHY ARE ITEMS SOMETIMES OUT OF STOCK?
At posh & pans we try our best to keep in stock all our lines in our warehouse situated in cookstown, co tyrone, northern Ireland, unfortunately we run out from time to time due to either demand our manufacture supply. You can order your goods and we will get these items to you as soon as possible or give you a estimated time when these items may be back in store.

I'VE LOST SOMETHING AT THE STORE, HOW DO I GET IT BACK?
If you lose something while visiting our store situated in cookstown, co tyrone, northern Ireland, please phone the customer service department on 028 867 61100, if the item is small enough , and not to valuable , they may be able to post it out to you.

IS THERE A LIMIT TO THE NUMBER OF PRODUCTS I CAN BUT ONLINE AT ANY ONE TIME?
Usually there are no limits, however during promotional offers; you may be limited for certain products.

CAN I PAY FOR MY ORDER ON DELIVERY?
In most cases all orders must be paid for before delivery, if you request this service then in most cases it can be arranged, please phone our customer service desk on 028 867 61100, our visit our store in 41 castle road, cookstown, co.tyrone northern Ireland. Where you can also see our ful range on display of kitchenware, electrical, lifestyle, audio goods, which are unique and ideal for wedding presents, birthday presents, special person.

WILL I GET A RECEIPT?
Yes we will post out an receipt to the biling address, or if purchased in our store situated at 41 castle road, cookstown, co tyrone, northern Ireland.

WHEN WILL MY DELIVERY ARRIVE?
Your delivery will arrive within 2 or 3 days, on a standard delivery between 9 and 5 Monday to Friday, we suggest that you get your unique gift delivered to your place of work, where you will get the gift quicker. If you need a shorter time period, please phone our customer service desk where we can discuss your request.

HOW MUCH WILL DELIVERY COST ME?
Delivery will cost £4.50 to anywere in the UK and Ireland. For rest of Europe please phone for price. 028 867 61100.

WILL I BE ABLE TO ORDER ON LINE AND PICK UP IN STORE?
At posh and pans you can order on line and collect from our store for your unique gifts, kitchenware, electrical, lifestyle goods, our address is 41 castle road, cookstown, co. Tyrone, northern Ireland, BT80 8TN

HOW OWNS POSH&PANS
Posh and pans is a regristered trade mark, solely owned by jd catering supplies, this company can be contacted at 41 castle road, cookstown, co. Tyrone, northern Ireland, bt80 8tn , or phone 028 867 61100.

Do i have to sign for the parcels?
Yes all parcels which are delivered must be signed for prof of delivery.

DO YOU OFFER GIFT VOUCHERS?
Yes at posh&pans we offer gift vouchers, which are an ideal present for someone who wants to yet the recipient pick a unique present for themselves.

DO YOU DO WEDDING LISTS?
Yes, at posh and pans we specialise in wedding lists, not only have we got a large selection on view in our showroom, but you can park in our free parking car park, and spend time brousing through our folder, where you can view our full range of items , we are only to wiling to order what ever item you require from the folder.

We are saving for a large wedding gift, how does this work?
Simply add a wedding gift card to your wedding list along with a message telling ghuests what youre saving for, guests can contribute between £1 to £1000.

What are the store opening times?
Our store in 41 castle road, cookstowen, co tyrone, northern itreland, bt808tn , open from 8am – 5.30pm, Monday to Friday, Saturday 9am to 4.30pm . bank holidays may vary. You can also arrange for appointment visits after opening hours, for arranging appointments please phone our customer service department in 028 867 61100
Magherafelt store 9 to 5 Monday to Saturday. Evening by appointment.