Posh & Pans, 41 castle road,
TEL. 028 867 61100,
FAX. 028 867 67122 or
Our goal is to keep this web site fresh and exciting, by changing content at regular intervals, we cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
We have made every effort to display the products featured as accurately as possible, however the colours we use, as well as the display and colours capabilities of your particular computer monitor, may greatly affect the colour on your screen. Posh & pans cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitors display of any colour , texture, or detail of the actual product.
Please note that not all products will be held in stock, in our stores all the time, it is recommended that you telephone the relevant store to check for stock of the product before making a visit. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these condition's, if the delay or failure arises from any cause which is beyond our reasonable control.
All goods will be supplied at the company's current and applicable prices as at the date on which they were ordered.
Any item purchased from Posh&Pans are inclusive of vat. This is a UK registered company and we have no legal obligation to supply items with zero vat. All queries relating to VAT should be made to the HM Customs on 0845 010 9000.
Title to any goods supplied to the customer by Posh & Pans shall remain the property of Posh & Pans until paid for in full.
Payment may be made by credit or debit card, or by posting cheque or bank drafts to our address. Posh & pans, 41 castle road, Cookstown, Co.Tyrone, northern Ireland, BT80 8TN. All cheques to be made payable to JD Catering Supplies. Payment can only be accepted in pounds sterling (GBP)
We do not store credit card details, nor do we share customer information with any third parties.
If you use the web site , it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them, You agree to accept responsibility for all activities that occur under your account and password. You should let us know immediately if you believe that your password has become known to anyone else.
Posh & Pans will endeavour to dispatch the goods within 2 working days of receipt of payment. All goods will be dispatched in suitable packaging and sent by a suitable courier. All goods will be dispatched to the delivery address on the order. If goods are not in stock, or if there is a delay then the customer will be notified by email or phone . It is advisable to use your work address as the postal address, as couriers ask for a signature. If no one is at home, the parcel will not be left.
Items are carefully packed and posted to an address of your choice. This address can be the billing address or an alternative address such as work or a friend. Delivery does not include Saturday, Sunday, or bank holidays. For special delivery or named days please phone to discuss and we will endeavour to meet your requirements.
Standard delivery Northern Ireland
Rest of world please phone customer service 028 867 61100
We want to ensure that you are perfectly satisfied with your purchase, occasionally though, we know you may want to return items, by law customers in the EU have the right to cancel the purchase of an item within seven working days of the day after the item is delivered. To cancel your purchase within this period, please return the item in its original packaging to Posh & Pans 41 Castle Road, Cookstown, Co Tyrone, Northern Ireland. BT80 8TN. Please phone to report why you are returning the item, this will speed up the process. Tel 028 867 61100
In the rare event of the item being delivered damaged please contact Posh & Pans on 028 867 61100 Please note that you will be responsible for the costs of returning the product unless the item has been delivered in error, or if the item is damaged or defective.
As soon as we receive a cancel order, a refund will be given . if the goods are damaged when delivered, once inspected by us or when returned to us, a refund will be given.
By law we cannot sell knives to persons under the age of 18. Proof of ID maybe requested when ordering or purchasing these products. By placing an order for these products , you are confirming that you are of legal age and that the information you provide is truthful and correct.
If you have any complaints regarding any part of our business, please address them to firstname.lastname@example.org , alternatively you can write to us at the above address. All complaints are treated very seriously, as we want to provide the best service possible. On receipt of a complaint a senior manager will respond within 2 working days, acknowledging receipt of the complaint and giving an indication what we will do to resolve the problem and where possible provide a timescale for the resolution. All complaints will be treated confidentially.
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